Technical Support
Our dedicated support team is ready to help you resolve any issues and maximize the value of your Agiteks solutions.
24/7 Support
Enterprise customers get round-the-clock assistance
Our dedicated support team is ready to help you resolve any issues and maximize the value of your Agiteks solutions.
Enterprise customers get round-the-clock assistance
Choose the support option that best fits your needs.
Included with all services
Billed annually
Billed annually
Our customer support portal provides a centralized platform for managing your support requests, accessing documentation, and tracking your service health.
Create, view, and track the status of your support tickets in real-time. Communicate directly with our support team through the portal.
Access our comprehensive knowledge base with articles, tutorials, and best practices to help you get the most out of your Agiteks solutions.
Monitor the health and performance of your services in real-time. Receive notifications about maintenance and service updates.
Connect with other Agiteks customers, share experiences, and learn from the community. Our support team actively participates in discussions.
Under 2 hours
We follow a structured approach to ensure your issues are resolved quickly and effectively.
Create a support ticket through our portal, email, or phone. Provide as much detail as possible about the issue you're experiencing, including any error messages, steps to reproduce, and the impact on your business.
You'll receive an acknowledgment of your request with a ticket number. A support engineer will be assigned based on the nature of your issue and your support plan. We'll provide an initial response within the timeframe specified in your support plan.
Our support team will work to diagnose the root cause of your issue. This may involve requesting additional information, reviewing logs, or accessing your environment (with permission). We'll keep you updated on our progress throughout this phase.
Once we've identified the solution, we'll work with you to implement it. This could involve providing step-by-step instructions, making configuration changes, or deploying fixes. We'll ensure the solution addresses your issue completely.
We'll verify that the solution has resolved your issue and ask for your confirmation. Once you're satisfied, the ticket will be closed. We'll also document the solution in our knowledge base to help other customers who might face similar issues.
Need assistance? Fill out the form and our support team will get back to you as soon as possible.
support@agiteks.com
(800) 123-4567
Available based on your support plan
Standard: Monday-Friday, 8am-6pm EST
Premium: Monday-Friday, 7am-9pm EST
Enterprise: 24/7/365
Find answers to common questions about our support services.
Response times vary based on your support plan and the priority of your issue:
Critical issues receive faster responses regardless of your support plan. Our actual response times often exceed these SLAs, with most standard support requests receiving responses within 4-8 hours.
Upgrading your support plan is simple. You can:
Support plan upgrades typically take effect within 24-48 hours. You'll receive a confirmation email once your upgrade is processed, along with information about accessing your new support benefits.
To help us resolve your issue quickly, please include:
The more information you provide, the faster we can diagnose and resolve your issue.
Yes, we provide support for both custom implementations and third-party integrations, with some considerations:
Custom Implementations:
Third-Party Integrations:
For extensive support needs with custom implementations or complex integrations, we recommend our Enterprise support plan or a dedicated Professional Services engagement.
You can access the support portal at support.agiteks.com. Here's how to get started:
If you're having trouble accessing the portal:
New customers receive portal access instructions in their welcome email. If you haven't received this, please check your spam folder or contact your account manager.
Have more questions? Check our complete FAQ section or contact our support team.